How to Reach Moxielens

For all customer care inquiries, please email contact@moxielens.com. We review every message carefully and aim to respond as quickly as possible during regular business days.

If you are writing about an order, including your order number and the name used at checkout helps us assist you more efficiently.

What We Can Help With

• Order status, shipping updates, and delivery support
• Product questions, including color effect, wear style, and general fit guidance
• Post-purchase support for damaged, incorrect, or quality-related issues
• General questions about lens care, handling, and best practices before wear

For Faster Support

When contacting us, please share the details most relevant to your request so we can guide you with clarity and care.

• Your full name and order number
• The product name or page link, if your question is about a specific pair
• A short description of the issue or request
• Clear photos if you received the wrong item, a damaged parcel, or a product concern

Lens Safety & Comfort

If you experience irritation, pain, redness, or unusual discomfort, remove the lenses immediately. Customer support can assist with your order, but it does not replace advice from a qualified eye care professional.

For the best experience, always follow the care instructions provided with your lenses and use contact lenses only as directed.

A Note From Our Team

Moxielens is designed for people who love expressive beauty with a polished finish. We bring the same intention to our service: warm, attentive, and detail-driven from first click to final wear.